To cancel your order, please contact Customer service at 952-829-0400 between 9:00 am - 6:00 pm CST, Monday thru Friday within 5 minutes of checking out. If we are unable to cancel your order, please here once you receive your package to start the re

How do I cancel an order?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our Customer Experience team.

Where is my order confirmation?

Can't find what you're looking for? Just email us!

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SOL Organics

Everything you need to know about SOL Organics orders.

Orders

Are your dyes toxic?

What's the difference between Sateen and Percale?

Do your duvet covers have ties?

Where are your sheets made?

Duck or goose down?

How should I care for my bedding?

What are the sizes of your bedding?

What's your story?

What does it mean to be Fair Trade Certified?

Are your sheets made from Organic Cotton?

What's the thread count on the sheets?

Products & Care

What is your return & refund policy?

How do I return my items?

Are returns free?

Returns & Cancellations

What payment methods do you accept?

Payment Methods

Do you offer free shipping?

What delivery options are available?

How can I track my order?

How long will my order take to arrive?

When will my order ship?

Do you offer international shipping?

Shipping & Delivery

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Orders

Articles

How do I cancel an order?

Where is my order confirmation?